Introduction. Nowadays we obtain information from the Internet using various media and we are dealing with the presence of modern means of communication, from computers and tablets to mobile phones (Seweryn, 2008). The amount of time spent in contact with modern media leads to the risk of developing behavioural addiction. This addiction is increasingly affecting young people. Addiction to new media disrupts the functioning of the entire family and requiring support for the addicted child/young man and their family within the framework of crisis intervention. Aim. This work aims to demonstrate supporting the family, parents, and their children in the crisis situation related to addiction from modern media understood as smartphones, tablets etc., and explore the possibility of undertaking supportive and assistive actions in the form of crisis intervention. Materials and methods. The analysis included publications, statistical data and legal acts regulating the problem of young persons and children’s addiction to modern media and showing the problem of crisis and crisis intervention activities in solving the problem. Scientific publications, legal acts and case law regarding forms of help and support for a family affected by a crisis resulting from a child’s addiction and the educational, health, social, relational, educational and other problems accompanying this addiction were also analysed. Results. Researches indicate that the number of children and young people needing support in the issue of addiction to modern media is increasing alarmingly (Chaudron, 2015; Dresp-Langley, 2020). The effects of addiction, generating a crisis in the family, require external supportive intervention in the form of crisis intervention, providing psychological, legal, medical, and pedagogical counselling. Appropriate family support allows for a joint, consensual alternative solution to the problem of addiction to modern media.